Troubleshooting

Slider Wobble

If your Slider is wobbling, then make sure that the tension wheel at the bottom of the slider carriage is tightened. You can do this by doing the following:

1. Loosen the 2 bolts indicated by the arrows below

2. Turn the the tension wheel towards the rods and then tighten the bolts

Can't Connect Through Ethernet

To connect your Ethernet make sure that your ethernet cable is fully plugged into your router, then make sure it is fully plugged into the bottom port of your AXIBO. NOTE: DO NOT plug your Ethernet into any of the other ports. After this make sure that your router is turned on and plugged in fully. If it still doesn't work, then try the steps above with a different Ethernet cable.

Won't Turn On with Battery

If your AXIBO won't turn on with batteries make sure that your batteries are fully charged. Also, it is important to make sure that your batteries are plugged in fully.

AXIBO Won't Power On

Make sure that the plug you are using is a 12V plug. Make sure that the plug is plugged into the wall correctly. Also, make sure that the cord plugged into the wall is also fully plugged into the power brick. If your AXIBO won't turn on with batteries, make sure that your batteries are fully charged. Also, it is important to make sure that your batteries are plugged in fully.

Axes Not Detected

Check to make sure that your axes are fully plugged in. Make sure that none of the axes are plugged into the bottom Ethernet port. If after fully plugging the axes in it is still not connecting, try to plug the axes in with a different Ethernet cable. If it is still not working, then go to settings and under the health check section check if the "Motion" status is active. If it isn't, then press the restart button. If there are no changes then power cycle your unit.

Bluetooth Not Detecting the Controller

If the Bluetooth controller is not connecting, make sure that the controller is fully charged and in pairing mode. If fully charged and still not connecting, then delete the controller from the the Bluetooth menu and re-add it. If it is still not working, then power cycle your AXIBO unit and controller and try again.

No Camera Video Feed

If there is no video feed then navigate to the settings page, and look under the health checks section and check if the "Camera" status is active. If it isn't, then press the restart button. If there are no changes, then power cycle your unit.

HDMI Not Working

Make sure that the HDMI cables are fully plugged into your camera as well as your AXIBO unit. Also, make sure that HDMI sharing is enabled on your camera. If there is still no video feed, then navigate to the settings page, and look under the health checks section and see if the "HDMI" status is active. If it isn't, then press the restart button. If there are no changes, then power cycle your unit.

Tracking Doesn't Work

If Tracking isn't working, then navigate to the settings page, and look under the health checks section and check if the "Tracking" status is active. If it isn't, then press the restart button. If there are no changes, then power cycle your unit.

Slider Crashes Into an End

If your slider is crashing into an end, make sure you stop all actions and then calibrate your slider. You can do this in the joystick menu by pressing the "Calib" button. Your slider will then go to the end that has the motor block. It will tap off the calibration point and then it will be calibrated. If it continues to crash, then make sure that your slider's max distance is set to the right distance. If you do not know what the correct distance is, you can press the "Restore to Defaults Button" and the default distances will be returned.

Trigger Isn't Working

If your trigger isn't working, make sure that your trigger cable is plugged fully into both your camera and your AXIBO. You can test to see if it is working by going to the settings menu and pressing the test trigger button.

Trigger is Taking Too Many Photos

If when your camera triggers it is taking more than one photo at a time, then make sure your camera is set to single shot and not any of the multi-shot settings.

Focus is Skipping

If your focus is skipping and getting off the rail, make sure that it is not at the hard stop at the lens. If it its pushing off the lens then you can put some sort of tie around it and the lens to hold it close and make a secure connection.

Doesn't Charge Batteries or Batteries are Not Hot Swappable

AXIBO's batteries are not hot swappable. If you are in the middle of a shoot or way point and do not have AXIBO Plugged in, then do not try to hot swap your batteries because your AXIBO will be turned off.

My OLED Keeps Turning Off

If your OLED keeps turning off, don't worry. Your AXIBO has not turned off. The OLED screen will power back up when any of the buttons are pressed. This is just used to prolong the lifespan of the OLED screen

Mounting AXIBO Pan Tilt Slider Unit

The AXIBO slider has three mounting points; two on either ends and one in the middle. If your AXIBO is leaning as it moves from side to side when it is mounted on the middle mounting point, there is a good chance that the tripod you are using is not rated for a heavy load. If this is the case, use the two side mounting points for a stable experience.

Pan Axis Skipping But The Tilt Isn't

If your pan axis keeps skipping, but your tilt axis isn't, make sure that the locking screw on the side of the pan (shown below) is loosened. If it isn't loosened, then it will constrict the pan's movement keeping it from turning.